Trek and Trails is committed to protecting the privacy and personal information of all clients, travelers, and website users who engage with its services. By visiting the site users allow some cookies to improve their browsing sessions and overall help sites to improve over the time. Cookies can sometimes collects personal data only when necessary to provide safe, efficient, and personalized browsing experiences across all the users, including trekking, expeditions, cultural tours, adventure activities, hotel bookings, transportation arrangements, and guided services. This information may include basic identity details such as name, nationality, passport information, contact details, travel itinerary, medical conditions relevant to high-altitude travel, emergency contacts, payment information, and preferences related to accommodation, transport, and activities. In addition, limited technical data such as IP address, device information, browser type, and website usage behavior may be collected to improve user experience, wordpress ecosystem and system performance.
The primary purpose of collecting this information is to facilitate bookings, arrange permits required for national parks and restricted regions, coordinate flights and accommodations, manage guides and porters, and ensure the safety and smooth operation of all travel programs. In adventure tourism activities such as trekking, mountaineering, rafting, paragliding, zipline, bungee jumping, helicopter tours, jungle safaris, and mountain biking, personal and medical information is particularly important to assess risk levels and ensure proper safety measures. This data also allows the company to provide emergency assistance when required, especially in remote or high-altitude regions where immediate medical support may be necessary.
Trek and Trails may share limited personal information with trusted third parties only when required for operational purposes. This includes government authorities for permits and visas, airlines for flight bookings, hotels and lodges for accommodation arrangements, insurance providers in case of emergencies, transportation companies, trekking guides, and rescue or medical services when needed. The company does not sell or misuse personal data and ensures that only essential information is shared strictly for service delivery and legal compliance.
To support modern booking systems, the company may use cookies and similar technologies on its website to improve navigation, analyze traffic, remember user preferences, and enhance overall functionality. Users may choose to disable cookies, although this may affect certain features of the website. Payment-related information is processed securely through trusted third-party payment gateways or banking systems, and the company does not store complete credit card details on its servers.
Personal data is retained only for as long as necessary to fulfill booking, legal, safety, tax, and administrative requirements. Once no longer needed, reasonable steps are taken to securely delete or anonymize the data. While strong technical and organizational security measures are in place to protect against unauthorized access, loss, or misuse of information, users are advised that no online system can be completely secure, and they should also take precautions to protect their own devices and travel documents.
The company may also use photographs or videos captured during tours and activities for marketing and promotional purposes unless a client explicitly requests otherwise. Users are encouraged to avoid sharing sensitive personal data on public platforms, including social media interactions with the company. Additionally, clients may receive promotional emails or travel updates, but they can opt out of marketing communications at any time.
Trek and Trails ensures compliance with applicable legal and regulatory requirements and may disclose personal information when required by law, government authorities, or to protect the safety and rights of clients and the company. Users also have rights to access, correct, or request deletion of their personal data, subject to verification and applicable legal obligations.
By using the company’s services, clients acknowledge and consent to the collection, use, and processing of their information as outlined in this policy. This includes understanding that participation in trekking and adventure activities involves inherent risks, and that personal information may be used to support safety management and emergency response. The company remains dedicated to maintaining transparency, protecting privacy, and delivering responsible and secure travel experiences.
